Vokera AL60 Fault Code: Causes, Fixes & Repair Costs
What does the Vokera AL60 fault code mean?
The AL60 code on a Vokèra boiler indicates a jumper tag fault. A jumper tag (also known as a configuration link) is a small connector or resistor mounted on the boiler's PCB (printed circuit board) that communicates essential configuration information to the control system — such as the boiler's output rating and model-specific operating parameters. When the PCB cannot read this tag correctly, whether because it is missing, damaged, or unreadable, the boiler treats this as a safety-critical condition, locks out, and displays AL60. This is classed as a 'Final' alarm, meaning the boiler will not restart on its own and requires investigation before normal operation can resume. AL60 is documented in the Vokèra Mynute VHE Series service manual and may appear on other Vokèra models sharing the same control platform.
General guidance only — not a substitute for professional advice, and not certified by a Gas Safe engineer. Always have your specific appliance assessed by a qualified professional. Any gas work must be carried out by a Gas Safe registered engineer. If you smell gas or suspect carbon monoxide, leave the property and call the National Gas Emergency line on 0800 111 999.
Common causes
- Missing or dislodged jumper tag Common
The jumper tag may have worked loose over time, fallen off, or been accidentally removed during a previous service or component replacement. This is the single most frequent root cause of AL60, because the PCB immediately detects the absence of the configuration signal and locks the boiler out.
- Damaged or corroded jumper tag Sometimes
Moisture ingress, age-related corrosion, or physical wear can degrade the tag's contacts to the point where the PCB can no longer read it reliably. Even if the tag appears to be in place, poor electrical contact will trigger the same fault.
- Post-service disturbance Sometimes
Work carried out on the boiler — such as replacing a component near the PCB — can inadvertently disturb the jumper tag. If the tag is nudged out of position and the fault appears shortly after a service visit, this is a strong indicator.
- Faulty PCB Rare
If the jumper tag is confirmed to be present and in good condition but AL60 persists after a reset, the PCB itself may have developed a fault that prevents it from correctly reading the configuration input. A failed PCB is the less likely but more costly explanation.
How to fix it
- Check the boiler's gas supply DIY safe
Before doing anything else, confirm that other gas appliances in your home (hob, fire) are working normally. If there is no gas supply to the property, contact your gas supplier rather than attempting a boiler reset.
- Attempt a single boiler reset DIY safe
On most Vokèra models, press and hold the reset button (marked 'R') for around 3–5 seconds until the fault code stops flashing, then release and allow the boiler to restart. On dial-operated models, turn the selector to the reset or OFF/RESET position and hold briefly. If the boiler fires up and runs normally, monitor it over the next few hours. Do not attempt more than two or three resets in total — repeated resetting without identifying the underlying cause can mask a genuine fault.
- Note whether the fault reappears DIY safe
If AL60 clears but returns within a short period, or if it does not clear at all, the underlying cause needs to be investigated by a qualified engineer. Make a note of when the code first appeared and whether any recent boiler work was carried out — this will help the engineer diagnose the problem more quickly.
- Arrange inspection of the jumper tag by a Gas Safe engineer Gas Safe engineer
An engineer will need to open the boiler casing and examine the PCB to confirm whether the jumper tag is present, correctly seated, and free from corrosion or damage. This work involves accessing internal electrical components and must only be carried out by a Gas Safe registered engineer.
- Replace the jumper tag if missing or damaged Gas Safe engineer
If the tag is found to be faulty, the engineer will source and fit the correct model-specific replacement. Jumper tags are low-cost components, so if this is the sole cause, the overall repair bill should be modest — primarily covering labour and call-out.
- PCB inspection and replacement if the fault persists Gas Safe engineer
Should the jumper tag be intact but AL60 continue to appear, the PCB itself is likely at fault and will need to be tested and potentially replaced. PCB replacement is a more significant cost; see the FAQs below for guidance on whether repair still makes sense for older Vokèra boilers.
- Call a Gas Safe registered engineer Gas Safe engineer
If you have not already done so, contact a Gas Safe registered engineer to diagnose and resolve the fault. You can verify an engineer's registration at gassaferegister.co.uk. Vokèra's own service line can be reached on 0344 391 0999 if you prefer a manufacturer-backed repair.
Parts you may need
- Jumper tag / configuration link (model-specific) · from £12
- PCB (Vokèra Mynute VHE series) · from £320
The exact spare depends on your boiler's GC number (on the data badge). Check this against the part before buying.
Typical repair cost
Expect to pay roughly £100–£280, depending on the underlying cause.
Frequently asked questions
Can I fix the Vokèra AL60 fault myself?
The reset is the only step a homeowner can safely carry out. Beyond that, resolving AL60 requires opening the boiler casing and inspecting or replacing components on the PCB — work that must be performed by a Gas Safe registered engineer. Attempting it yourself risks further damage and may invalidate any remaining warranty.
How much does it cost to fix a Vokèra AL60 fault in the UK?
If the cause is simply a missing or damaged jumper tag, you are typically looking at £100–£280 once call-out, labour, and the low-cost part are combined. If the PCB has failed, the part alone can cost £300–£500 depending on the model, pushing the total repair bill considerably higher. For an older Vokèra boiler already showing multiple fault codes, it is worth getting a quote for a new boiler alongside the repair quote before committing.
Should I repair or replace my Vokèra boiler if it needs a new PCB?
If the boiler is under ten years old and otherwise in good condition, a PCB replacement can be worthwhile. On a boiler over twelve to fifteen years old — particularly one that has locked out on multiple occasions — the cost of a new PCB may be difficult to justify given that other components are likely to fail soon as well. A Gas Safe engineer will be able to give you an honest assessment, and many boiler installers will provide a free replacement quote at the same time.
Why did AL60 appear after my boiler was serviced?
AL60 appearing shortly after a service is a strong clue that the jumper tag was accidentally disturbed during the work. Engineers sometimes need to move or remove components near the PCB, and the tag can be dislodged without anyone noticing at the time. Contact the engineer who carried out the service and explain what has happened — they should return to investigate and rectify it.